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Latest Jobs

Next Gen Cyber LLC USA-MD-Gaithersburg-Shared Service
Nov 30, 2017
Full time
JOB SUMMARY Responsible for all aspects of the area’s property-based systems including decisions, implementations, and support across multiple units and/or brands. Directly manages senior market IT managers, market IT managers and/or may provide work direction for IT technicians. Has accountability for all hardware, software and communications support for an assigned area or areas. Coordinates installations, troubleshooting and maintenance efforts with various technology representatives (regional director of IT field services, regional shared services team, Marriott HQ IT departments, support providers and vendors). Provides leadership in daily support needs of properties participating in the Shared Service contract. Provides 2nd level support and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. Has working knowledge of the most sophisticated technology equipment and/or processes.   CANDIDATE PROFILE Education and Experience • BS/BA or equivalent work experience. Additionally, 5-7 years’ experience in like position. • Previous experience in Americas IT or Marriott IT Support desirable. • System-related professional certifications desired. • Hotel operations experience and demonstrated hospitality management skills • Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and connectivity to Marriott internal applications   CORE WORK ACTIVITIES   Managing Projects and Policies • Coordinates and implements communications for all new applications/system installations and problem resolution. • Supports and assists in corporate man-dated initiatives. • Provides project support for new roll-outs/implementations. May lead a project team. • Responsible for hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOP. • Confirms that periodic inventories of applications and hardware are conducted and the results are reported to property management. • Manages and participates in a 24x7x 365 (pager/cell phone) coverage or schedule rotations. • Confirms compliance with technology-related vendor contracts. • Provides detailed status reports as requested.   Meeting Technology Needs • Evaluates and makes recommendations regarding technology/asset life-cycles. Confirms that properties are properly equipped in terms of PCs, hardware, servers, etc. • Foresees, identifies and resolves system(s) performance problems • Certifies software applications for use at Marriott properties • Creates and confirms the implementation of disaster recovery and business continuity plans as they relate to technology. • Confirms that properties are securing and maintaining technology assets accordance with Marriott International policies and standards. • Uses advanced knowledge in the areas of data communications, desktop support, servers/networks and solves 2nd level support issues. • Trains and develops junior staff. • Confirms the availability of current documentation for cabling, network systems, and applications exist. • Reviews networks’ performance and performs design/re-design as needed to meet property needs.   Forecasting and Complying with Financial Parameters • Confirms that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and hotel support/needs requirements. • Assists management in achieving technology-related goals while considering financial constraints and dynamics. • Reviews operating statements; researches and resolves discrepancies in technology charges. • Advises and confirms that property management has adequately addressed technology needs in short- and long-term planning. • Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.   Building Relationships • Communicates IT standards and best practices. • Presents proposals, analyses, projects, cost-models, etc. in written and/or oral formats. • Is viewed as a credible leader by subordinates, peers, and senior management. • Provides customer service. Supporting On-Property Projects and Global Initiatives • Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team. • Reviews solutions and processes developed by vendors engaged on the project. • Supports communications for all new applications/system installations and problem resolution.   Managing and Conducting Human Resource Activities • Manages cluster system managers and technicians. Provides work direction to property--based systems technicians and managers. • Hires, trains, develops direct reports and team members. Evaluates compensation and conducts performance reviews for the team. Provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs). • Oversees coverage models and scheduling of team to confirm adequate cluster technology support.
Next Gen Cyber LLC Fort Detrick, Frederick, MD, United States
Nov 30, 2017
Full time
RESPONSIBILITIES Provides customer service, support, training and diagnostics to systems and software including productivity applications, Microsoft Windows operating systems, Scripting via PowerShell or similar scripting languages, IP protocols, Active Directory and equipment used in customer organizations. Monitors all REMEDY queues for all NEC Fort Detrick REMEDY support groups to ensure that tickets are properly templated and routed to the correct support group. Maintains a safe workplace ensuring that he/she is aware of and observes appropriate safety and occupational health rules and regulations. May be required to attend safety training relative to his/her position and report any infractions of safety procedures to the facility Safety Officer. Performs light duties and other related duties as required and assigned.   SKILLS  AND QUALIFICATIONS Working knowledge of customer support and troubleshooting principles and methods; Ability to plan and deliver a full range of customer support services to customers including installing, configuring,  upgrading, and troubleshooting any hardware and software components present; delivering formal and informal training and assistance to customers; reporting, responding to and resolving customer requests via Remedy and other trouble ticketing systems; Ability to diagnose and resolve problems in response to customer reported incidents; Must be able to identify, research, evaluate, and provide feedback to management on problematic trends and patterns in customer support; Ability to assist in the development and management of customer service performance requirements; Must assist in the development of customer support policies, procedures, and standards; Ability to troubleshoot  complex problems & coordination with other IT teams and service providers; Will be required to regularly upgrading technical skills; Must ensure the rigorous application of Army information security/information assurance policies, principles, and practices in the delivery of customer support services, and; Ability to provide technical support to critical end-user issues in support of Army mission requirements on a 7x24 basis if required.   OTHER  REQUIREMENTS   Active Security Clearance with minimum of a DOD Secret Clearance. At least one year of related work experience. Current CompTIA Security+ certification required. Current MS MCITP Windows 7 certification OR selected candidate must pass the Microsoft Certified Demonstrated ability to work without direct supervision. Proven customer service skills. Ability to apply systematic/systems analysis processes and procedures to troubleshooting diagnostics. Advanced diagnostic skills and tools knowledge. Knowledge of Army IT regulations and security procedures. Experience with BMC Remedy 7.6 or similar help desk tracking tools. Experience with Microsoft Office products including Access, Excel, and Word. Knowledge of Army IT regulations and security procedures preferred.
Next Gen Cyber LLC Columbia, Maryland, United States
Nov 30, 2017
Full time
Your Role: The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. In serving as the primary liaison between the company and customer, the Technical Support Engineer resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments. Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite; including Nessus, SecurityCenter, Log Correlation Engine, and the Passive Vulnerability Scanner. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis. Your Opportunity: Serves as the primary liaison between the customer and Tenable for technical related issues Analyze and clarify customer technical inquiries Analyzing vulnerability scan results, system audits, and log events Recreating customer software issues in a lab environment Ensure customer feedback is properly channeled into Product Management and Research & Development Maintaining in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees What you'll need:  A passion for making customers successful Outstanding written and verbal communication skills Strong analytical and technical skills Ability to multi-task and manage multiple priorities in a fast-paced environment. Working knowledge of networks, Linux/Unix, Windows administration, patch deployment and system configuration Prior experience performing vulnerability scans and log analysis with Tenable products or other industry solutions preferred Previous experience in customer support or network security Bachelor’s degree in computer science or information systems (or equivalent experience) Occasional availability to work weekends (10:30am - 8:30pm) is also required. Typically one Saturday or Sunday every 2 months
Next Gen Cyber LLC Frederick, MD, U.S.
Nov 30, 2017
Full time
JOB DUTIES AND RESPONSIBILITIES Receive service requests and incident reports form a variety of sources.  This requires constant monitoring of group emails, ticketing system, telephone and walk up customers.  Make sure classroom requests are serviced immediately and all others are dispatched in a timely fashion.  Support will also be provided for other technologies deployed in the Academy.  This includes but is not limited to thin clients, virtual desktops, printers, VTC equipment, Smartboards, and Crestron touch panels.   Duties and Responsibilities:  * Will provide first and second-tier support (tier 3 when required) to end users for PC, thin client, server, or mainframe applications and hardware incidents.  * Set up and configure IT equipment for classrooms and conference rooms use to meet identified requirements. * Interact with various OIT support teams such as network services, server, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.  * Recommend systems modifications to reduce user problems or enhance end user experience.  * Enter, update and close all tickets associated with service desk requests. * Provide all required reports in timely fashion.  Reports will be clearly and concisely written. * Support classroom use of SmartBoards.  Provide familiarization/training when required.  * Creation of Standard Operating Procedures (SOP’s) and other user oriented documentation.   Qualifications: Education/Experience:   * AA Degree (Computer Science, Information Technology or related field) or equivalent experience. * Microsoft Certified System Administrator for Windows 7 (MCSA) * Minimum of 1 (up to 5) year in Desktop support experience (tier 1 and 2).   Job Skills: * Extensive knowledge of Windows 7, Microsoft Office Suite 2007/2010, Visio, Project, Access, and SharePoint, Outlook.  Experience should include imaging, software load and configuration, user familiarization and basic troubleshooting. * Experience working with ITIL based ticketing system. * Basic understanding of printer server, file server, and Active Directory operations. * Basic understanding of network fundamentals (router, switch, firewall, VLAN, DHCP, and IP addressing and sub-netting). * Ability to create clear and concise reports and end user documents. * Provide basic hardware troubleshooting and diagnostics for desktop, laptop and thin client computers along with associated peripheral equipment. * Experience with one or more of the following may also be required/desired: o Video teleconferencing (Tandberg, Jabber, Movi, Live Meeting etc.) o Live Meeting o SmartBoard  o McAfee and Symantec Endpoint Encryption o VPN clients o Adobe products (Professional, eLearning Suite, Connect) o Audio systems o Crestron touch panels o Thin client support o Citrix